Return & Exchange Policy

Hassle-Free Returns & Exchanges – 14 Days

Exchange Procedure

1. Place a new order on our website for the desired item.
2. Our courier will collect the returned item and deliver the new one.
3. The amount will be adjusted accordingly.

Return & Exchange Conditions

• Requests must be made within 14 days of purchase.
• Items must be unused, with tags, labels, and original packaging intact.
• Proof photos and videos (before and after packing) are required to confirm the item’s condition.
• Refunds are issued to the original payment method (or negotiable alternatives).
• Exchanges are available for size and color changes.
• Refunds are applicable for incorrect or defective items only.
• Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.

For returns or exchanges, contact us via WhatsApp or email at support@kepishopi.com.