Refund policy

Return Policy

At Kepi Shopi, we aim to ensure customer satisfaction. If you're not entirely happy with your purchase, we're here to assist. Please review our return policy below:

Eligibility for Returns

To qualify for a return, the item must meet the following criteria:

  • It must be unused, unwashed, and in its original condition as received.
  • The item should be in its original packaging with all tags intact.
  • A valid proof of purchase, such as a receipt or order confirmation, must be provided.

Return Timeframe

Returns must be initiated within [insert number, e.g., 30 days] of receiving your order.

Non-Returnable Items

Certain items are not eligible for return, including:

  • Gift cards or vouchers.
  • Customized or personalized products.
  • Discounted or clearance items, unless they are faulty.
  • [Other specific items, e.g., perishable goods, intimate or hygiene-related items].

How to Initiate a Return

Contact Us

To start the return process, please reach out to us:

Provide your order details and the reason for your return when contacting us.

Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or we made an error.
  • We recommend using a trackable shipping service to ensure your return is safely delivered.

Inspection Process

Once we receive your returned item, our team will inspect it to verify its condition. You’ll be notified of the status of your return promptly.

Refunds

If your return is approved:

  • Payment Method: Refunds will be issued to your original payment method within [e.g., 5-10 business days].
  • Shipping Costs: Original shipping fees are non-refundable.
  • Partial Refunds: Items showing signs of wear or damage may qualify for partial refunds.

Exchanges

If you received a damaged or defective product, we’re happy to provide a replacement. Contact us at support@kepishopi.com or call 03133047441 to arrange an exchange.

Delayed or Missing Refunds

If you haven’t received your refund after the expected timeframe:

  • Double-check your payment account or bank statement.
  • Contact your credit card company or payment provider, as refunds may take additional time to be processed.